Before Shiseido collects Personal Information from an individual, we first obtain that individual's consent. Consent may be express or implied. We may obtain your express consent in writing, through electronic means, or verbally. Alternatively, your consent may be implied through an action you've taken or when you continue to use a product or service after being notified of our policy.
Once consent is given, Shiseido collects the following types of Personal Information: contact information, date of birth, gender, preferred language of correspondence, comments, feedback, , interests, cosmetic preferences, purchasing history and intentions, financial and credit card information, and information about skin type or skin conditions.
We use Personal Information to: (i) personalize and deliver our cosmetic products and services, (ii) inform individuals about products and services that relate to their preferences, (iii) process purchase transactions, (iv) address questions and concerns raised by individuals, (v) and provide online training, as applicable.
Individuals may choose to disable cookies in their internet browser. However, please note that there may be some contents of the Website which may not function properly or which cannot be used when cookies are disabled.
Although Shiseido does its best to protect the Personal Information of individuals on the Website, for other websites linked to the Website which are not managed by Shiseido, Shiseido is unable to manage individuals' Personal Information, and Shiseido is not responsible for information that is provided to these other websites.
Shiseido may transfer or disclose some Personal Information to third parties (i) for the uses described above; (ii) in circumstances where the third party has obtained independent consent that allows it to receive the Personal Information (e.g., a retail store where Shiseido products and services are sold that has obtained appropriate consents from its customers); and (iii) that are affiliates or other non-affiliated third parties for the joint marketing and promotions of products, services or events that may be of interest to customers and to perform certain specialized services such as, but not limited to, payment processing and order shipment. These service providers are given only the Personal Information needed to perform the relevant services.
Individuals who do not want Shiseido to share their Personal Information with third parties may opt-out by notifying the Shiseido Privacy Officer using the information provided below. Please note that if an individual's consent is withdrawn, Shiseido may not be able to provide that individual with certain services as a result of his or her withdrawal of consent.
Shiseido may also disclose Personal Information if required or permitted to do so by law.
When dealing with any transfer or disclosure of Personal Information, Shiseido takes reasonable measures to safeguard the security and confidentiality of all Personal Information. In particular, Shiseido requires third party recipients to use and handle Personal Information responsibly, lawfully, and in accordance with Shiseido's instructions, and Shiseido prohibits third party recipients from using the Personal Information for any purpose other than those for which consent has been obtained. As part of this information sharing, Personal Information may be securely used, stored and processed in a foreign country where it may be accessible to law enforcement and national security authorities.
We securely store Personal Information in hard copy and/or electronic form either at the location where it was collected, at Shiseido corporate offices in Ontario, Canada, or at Shiseido offices in New York, United States of America, or at Shiseido offices in Tokyo, Japan. Shiseido retains Personal Information only as long as required by law or as necessary to fulfil the purposes identified above, after which time it will be destroyed, deleted, or made anonymous.
Shiseido employs reasonable security measures to safeguard the privacy and confidentiality of Personal Information in its custody. In particular, Shiseido: (i) ensures that Shiseido personnel and representatives are aware of, understand, and comply with Shiseido's privacy practices and policies; (ii) only allows authorized Shiseido personnel and representatives to access Personal Information, (iii) restricts access to storage locations (e.g., locked filing cabinets or binders) and secure office and retail facilities (e.g., locked offices and adequate premises security); and (iv) employs technology (e.g., firewalls, passwords, encryption, etc.) to protect the security of Personal Information held in electronic form. These measures will be reviewed periodically and revised to address relevant legal and technical developments. When dealing with affiliated or non-affiliated third parties Shiseido will ensure that Personal Information that is transferred to or stored with third parties receives a comparable level of protection.
An individual may, upon request, access or review any Personal Information that Shiseido has collected and retained about him or her and be informed of any use, retention or disclosure of his or her Personal Information.
Shiseido keeps the Personal Information in its custody as accurate as necessary in light of the purposes for which it is to be used. Shiseido also encourages individuals to assist it by indicating appropriate changes or deletions that should be made to rectify any inaccuracies that may be discovered.
At any time, individuals are free to provide, deny or withdraw consent to the collection, use or disclosure of their Personal Information by Shiseido. However, denying or withdrawing consent may interfere with Shiseido's ability to provide certain products, services, treatments, benefits and training.
You may contact the Privacy Officer for further information about Shiseido's privacy policies and practices; to provide, deny or withdraw consent to the collection, use or disclosure of their Personal Information by Shiseido; or to correct inaccuracies in Personal Information that Shiseido retains relating to you:
Shiseido Privacy Officer
Shiseido (Canada) Inc.
303 Allstate Parkway,
Markham, ON L3R 5P9
Toll-Free: 1 (800) 263-9355
Phone: (905) 763-1250
Fax: (905) 763-8636